Shipping Policy

Thank you for choosing SuperBaseMart Ltd.! We are committed to delivering your home décor items in a timely and efficient manner. Below is our detailed shipping policy to ensure that your shopping experience is smooth and transparent.

Processing Time

  • Orders are typically processed within 1–2 business days after receiving payment confirmation.
  • Orders placed after 5:00 PM (GMT) on business days will be processed on the next working day.
  • Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Rates

  • Standard UK Shipping:
    We offer flat-rate shipping for all UK orders. The cost is calculated at checkout based on your location.
  • Free UK Shipping:
    We offer free standard shipping on all UK orders over £50.

Delivery Time

  • Standard Shipping:
    Delivery typically takes 3–5 business days after processing. Please allow extra time during busy seasons or holidays.
  • Express Shipping:
    If you need faster delivery, we offer express shipping options at an additional cost. Delivery for express shipping typically takes 1–2 business days.
  • Tracking Information:
    Once your order has been shipped, you will receive an email with tracking details so you can follow your package’s progress.

Shipping Areas

  • United Kingdom:
    We currently ship to all regions within the UK.
  • International Shipping:
    At this time, we do not offer international shipping. However, we are working on expanding our reach and may offer international shipping in the future. Please stay tuned for updates!

Packaging

We take great care in packaging your items to ensure they arrive in perfect condition. Our packaging materials are chosen to protect your products during transit, and we aim to minimize waste by using eco-friendly materials whenever possible.

Delivery Issues

If there are any issues with your delivery (e.g., a delay, missing item, or damaged product), please contact our customer service team immediately at mshehzadpk265@gmail.com or call +44 7365 609488. We will do our best to resolve the issue as quickly as possible.

Address Issues

Please ensure that your shipping address is correct at the time of purchase. If you notice an error in your shipping address after placing your order, please contact us immediately at mshehzadpk265@gmail.com. Once your order is shipped, we cannot make changes to the address.

Lost or Stolen Packages

SuperBaseMart Ltd. is not responsible for lost or stolen packages once they have been delivered. If your package is lost or stolen, please contact the carrier directly with your tracking information to resolve the issue.